FAQ
What is Indiapukare.com?
India Pukare is India's first online Holiday Marketplace launched in 2010 as a platform to help travellers customize, plan and have hassle-free holidays. India Pukare connects travellers with verified genuine and reviewed local/expert travel agents who are already trusted by other travellers like them.
 
The focus is on offering customized packages with open & transparent pricing and controlling fulfilment, thus, providing the best customer experience for the traveller. Till now, over 7000 happy travellers have booked their trips with us and you can read the experience of our travellers here.
 
How does India Pukare function?
Travelers enter a request for the trip basis his/her requirements which are collected through a pre-defined form of questions. The details collected are then shared with the local/expert travel agents, who revert with their best quotes. So a traveller gets multiple quotes from multiple agents to choose from. The selected itinerary with quotes is then customised by the selected travel agent and traveller. Once the itinerary is fixed, traveller makes payment through India Pukare and is assured of the trip with India Pukare Money Safe Guarantee. Once the trip is complete, the traveller reviews the travel Agent on India Pukare platform, thus, providing the travel agents the opportunity to know and/or improve their services.
 
How is India Pukare different from other online travel portals?
India Pukare is a one-stop platform/marketplace for planning and booking a holiday package. We empower travellers to compare multiple quotes from multiple travel agents, and further customize the trip as per the traveller’s preferences. The other travel portals typically provide standard package where the option of customization is limited.
 
How are travel agents chosen on India Pukare?
There are over 650 local travel agents serving 65+ destinations and helping travellers in customizing their trips. The travel agents are put through stringent quality check and only the best ones are taken on board. You can know about the experiences of our past travellers and read more about their reviews.
 
Booking and cancellation
How do I book a trip through India Pukare?
You will have to sign up to create an account on our website to book a trip. The best travel agents, for your specific destination, will prepare an itinerary for your trip & provide you the best quotes in response to your request. You can choose the one that suits you the best and book your trip by making the payment.
 
I have posted a request for a trip on India Pukare. What do I do now?
You don't have to do anything now! Someone from our team will reach out to you within 24 hours. Also, you will be provided multiple quotes from multiple agents within 24 to 48 hours. Post receipt of this email, you can fine-tune your itinerary along with the travel agent and craft an awesome customized holiday for yourself!
 
How do I cancel my package booking?
Log on to our website, visit the dashboard and you will see an option of 'Active Trips'. Go to that option, click on 'Cancel Request' and your booking will be cancelled.
 
What is your Cancellation Policy?
India Pukare ensures that it delivers great customer experience. However, there may arise cases where dissatisfaction is expressed for our offerings in terms of products and services.  We have a very liberal cancellation policy as follows:
 
India Pukare or its affiliate partners will not be liable for any Visa rejections and Hotel cancellation policies would still stand as they are
No cancellation service fee if the payment has not been processed.
 
If the cancellation of the trip is done post the payment of booking amount, then the amount to be refunded is calculated as below:
 
India Pukare will charge Rs.500 as cancellation service fee from the booking amount paid per person across destinations* over and above any cancellation charges levied by the agent.
 
Cancellation charges as per the cancellation policy of the agent will also hold good.
*For Sri Lanka & Turkey, India Pukare will charge $10 per person as cancellation service fee.
 
What is your Refund Policy?
All refunds are processed within 21 days to the traveller from the day of cancellation of the trip.
 
Agent affiliations
I am a travel agent; why should I join India Pukare?
Join hundreds of travel agents to get genuine and free leads on India’s largest online travel marketplace. You can reach millions of travellers and sell your packages easily by making use of our intuitive dashboard that simplifies your day to day activities. Our user-friendly interface will allow you to manage trip requests in a seamless way. To register with us, kindly fill this affiliation form and our team will get back to you to take the process forward.
 
Payments
What are the different modes of payment for booking a trip on India Pukare?
We have various payment options to give you a delightful booking experience:
Debit/ Credit Cards
Net Banking
NEFT Transfer
Usually, Internet Bank Transfer is the cheapest mode of payment for the traveller, as for all the other modes, banks and payment gateway providers charge an extra fee which has to be borne by the customer.
 
Is it safe to use my debit/credit card on India Pukare?
Yes, it is absolutely safe to use your card on Indiapukare.com. A recent directive from RBI makes it mandatory to have an additional authentication passcode verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by buyers while paying online using visa or master credit card. It means extra security for customers, thus making online transactions safer.
 
What is EMI related procedure?
The EMI option is available on your Credit Card payment. You can avail this option if you hold a valid credit card from any of the following banks - ICICI, AXIS, HSBC, Standard Chartered, Citibank, Indusland Bank, Kotak Bank or Ratnakar Bank.
 
Does India Pukare offer any deal/discount(s)?
Please check our website for current promotional offer(s)/discount(s). You can also write to us at info@Indiapukare.com to know more about it.
Support and Feedback
 
How can I get in touch with India Pukare?
You can write to us at info@Indiapukare.com or give us a call at +91 9818093515 between 10 am to 8 pm. 
 
How can I write a review/feedback for my trip?
Team India Pukare sends a feedback form to the traveller after he/she is back from the trip. The review scores are calculated basis the feedback given.
 
What information can I browse through without registering on your website?
You can check out our content-rich blog here. It covers information from destinations worldwide. We also have a huge social media presence. Check out our Facebook page here and Twitter page here. Further, we also have an Android app available on Google Play store which will help you book your trip with us.
 


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